The hospital emergency department pathway is intended for people with severe mental health emergencies. We’ve provided some alternatives for more focused care, when experiencing mental health crises.
Mental health
Hospital-based services
Need urgent support?
You’re not alone. If you’re in distress and need to speak to someone, call Lifeline on 13 11 14.
If you're unsure which service is right for you, we recommend visiting your GP for advice.
Clinical
In-person
This support pathway is suitable for individuals in acute crisis. If you need more urgent support, visit our crisis page.
Reasons to use this service
- Immediate support, guidance, and resources from trained professionals over the phone.
Things to consider
- Long waiting times in hospital emergency departments.
- Not equipped for long-term mental health care.
Explore hospital-based services
Mental Health Hotlines
Each region has its own dedicated 24/7 mental health hotline for people to connect with a mental health professional when they are struggling. Find your local state number under ‘local assessment teams’ on our crisis page.
Crisis Assessment and Treatment Teams (CATT)
Community-based mental health services that support and assess individuals experiencing a mental health crisis. Ring your local public hospital to find your closest CATT team.
Mobile outreach services
These teams provide on-site assessments, counselling, and connections to appropriate services. Find your local number on our crisis page.
Mental health acute response teams (MHART)
MHART teams provide specialised crisis intervention services, support, and assessments in the community. Ring your local public hospital to find your closest CATT team.
Are you in need of urgent support?
We've put together a list of services for free support that's relevant to where you live, and what you're going through.
Discover free online treatment programs
This Way Up is an online program to learn practical tips for managing mental health. It’s a new way to do therapy from the comfort of your own home.
Bupa Health Insurance members can access one free mental health and wellbeing treatment program each year.
These resources are not intended to be a comprehensive list or to represent that Bupa endorses any specific health practitioner or program. Everyone’s health journey is individual and health outcomes can vary from person to person. These resources are also not intended to be a replacement for personalised and specific medical, healthcare or other professional advice. If you have any concerns about your health, see your doctor or other health professional.