When you book an online doctor appointment using Blua
Bupa partners with Doctors on Demand Pty Ltd (“Doctors on Demand”) and Pack a Pill Pty Ltd (“Hola Health”) in order to provide you with access to online doctor appointments.
If you are eligible under your Bupa health insurance policy for benefits for online doctor appointments
If you are eligible for benefits for online doctor appointments under your Bupa health insurance policy you may receive services from Doctors on Demand.
To make an appointment via Blua, you will be required to provide certain information, including your Bupa membership number, reference number and date of birth. Doctors on Demand will also collect information from you during the booking process and during an appointment. Please refer to Doctors on Demand’s Privacy Policy for more information about how they will handle your personal information.
We also collect your personal information from Doctors on Demand about the general consultation services you obtain via the Blua platform including information relating to the booking and claims information.
Anyone else who books an online doctor appointment
If you are not eligible for benefits for online doctor appointments under your Bupa health insurance policy, you may receive services from Hola Health.
The personal information you provide as part of the booking process and during an appointment is collected by Hola Health. Please refer to Hola Health’s Privacy Policy for more information about how Hola Health handles your personal information.
Bupa may also collect your information from Hola Health, including information relating to booking, billing, complaints and post consult survey information as well as any personal and health information related to your use of the service or provided during an appointment. This is for the purpose of enabling you to use the service.
We also collect aggregated, de-identified data from Hola Health about how the online doctor appointment service to help us to improve and further develop the service.
When you sign up for Blua Chemist Delivery
Bupa partners with Chemist2U Australia Pty Ltd (“Chemist2U”) to provide you with Blua Chemist Delivery.
When you sign up for Blua Chemist Delivery via myBupa, Bupa HI Pty Ltd shares your name, email address and mobile number (from your health insurance policy) with Chemist2U. This information is used to create your Blua Chemist Delivery profile. Other information you provide while using Blua Chemist Delivery is collected by our partner, Chemist2U. Please refer to Chemist2U’s Privacy Policy for more information about how Chemist2U handles your personal information.
We also collect aggregated, de-identified data from Chemist2U about how Blua Chemist Delivery is used in order to improve and further develop the Blua Chemist Delivery service.
When you use Blua My Genomics
Blua has partnered with Eugene Labs Pty Ltd (“Eugene”) to offer you Eugene’s reproductive screening services.
When you sign up with Eugene, you create a profile with Eugene and Eugene collects certain personal information and sensitive information about you. Please refer to Eugene’s Privacy Policy for more information as to how Eugene handles your personal information. Blua receives de-identified information from Eugene about the use of the Eugene services.
When you use the Blua app
When you use the Blua app, we may collect information from you for the purposes outlined below:
- your name, date of birth and email address – to create your Blua profile;
- for Bupa health insurance members, your address, details of the insurance policy you hold (not the claims you have made), length of your membership and Bupa Life Rewards Loyalty Tier – to personalise your experience in the app and to assess your eligibility for offers and rewards and to personalise in-app offers and promotions;
- your sex assigned at birth and whether you identify as Aboriginal or Torres Strait Islander – to ensure the accuracy of personalised health recommendations, insights and resources, which can be impacted by these factors;
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if you take part in a corporate challenge, your team and display name – to share your challenge progress with your team and organisation; and
- data from your wearables devices (if you choose to connect them) and your health history and lifestyle factors that you input into the app – to monitor and track your challenge and habits progress and personalise health recommendations, insights and resources.
We will primarily collect your information from you directly when you interact with the Blua app. However, if you are a Bupa Health Insurance customer, we may collect some of your information from Bupa Health Insurance directly at the time you register for the Blua app using your Bupa digital identity account.
When you use the Blua Health Coaching Portal
When you use the Blua Health Coaching Portal (Portal), we will collect the information you provide in the Portal, including your goal progress, so you can track your health coaching plan progress and to assist your health coach to prepare for your next coaching call.
Other information we may collect
We will also collect certain de-identified data on how Blua users interact with Blua in order to improve and further develop Blua. We may also use tracking technologies on the platform to capture de-identified information about how users use and interact with Blua, to help us to further develop Blua.
