Blua Online Doctor bookings may be unavailable from 1:00am AEDT to 4:30am AEDT Sunday, 11 Oct 2026.
Scheduled maintenance
24/7 video calls with online doctors
100% of fees covered for most Bupa members with Overseas Student Health Cover and Overseas Visitors Cover.#
In an emergency, call 000
Things you might book for
Common health issues
Get medical help for things that might not need a physical check, like coughs, sore throats, headaches, or infections.
Prescriptions & referrals
Request prescription renewals, referrals to another doctor, or blood tests and imaging (like x-rays).
Medical certificates
Ask for medical certificates if you’re sick, and need to take time off work or study so you can get well.
Make sure you have your IHI
To get prescriptions by SMS or email, you’ll need an Individual Healthcare Identifier (IHI number). If you don’t have one, it may take longer to get medication.
The quickest way to get an IHI is to simply sign in to myGov and request one.
How it works
Step 1: Book
Sign in using your Bupa account details, select your appointment, and book.
Step 2: Attend
Attend your online appointment – either on your phone, or on your computer.
Step 3: Scripts & referrals
If requested, get eScripts on your phone, and referrals and medical certificates via email.
What is Blua?
Blua is Bupa’s digital health platform. Blua connects eligible Bupa members to services like chemist delivery and online doctor appointments with doctors across Australia.
Blua partners with Hola Health to provide this online doctors service.
The Blua benefits
100% of fees are covered for Bupa OSHC and OVC members.#
Speak to a doctor in a range of languages for your comfort.*
24/7 access to doctors for after hours advice when you or your kids are sick. Services only available within Australia.
Save yourself a trip to a physical doctor when you need something done quickly.
# Fund and policy rules apply. Yearly limits apply to Essential Lite Visitors cover, but these limits will be waived (only in relation to Blua consultations) until further notice. 100% of the appointment fees will be covered for Blua online doctor appointments. Members will only be able to book general doctor appointments via Blua. Appointments with specialists cannot be booked via Blua. Members who are 15 and over are required to book their own appointment using their own Bupa Digital Identity login. Members who are under 15 years old may need to attend the appointments with a parent or guardian. Service provided by third party partner.
* Members’ preferred language may not be available 24/7.