Help Centre

All Overseas Student Health Cover (OSHC) and Overseas Visitor Cover (OVC) members in Australia are eligible#.

Bupa health insurance members with extras cover that includes Blua online doctor appointments are also eligible^.

Yearly service limits apply.

Need to check what cover you have? Sign in to myBupa.

The Blua online doctors service is a 10 minute appointment.

These appointments are best for:

• Simple health issues that don’t need a physical check. For example, coughs, sore throats, headaches, or infections.
• Requesting a prescription renewal, a referral to another doctor, or blood tests and medical imaging like x-rays and ultrasounds.
• Asking for medical certificates if you need to take time off from your work or study.

Since appointments are only 10 minutes, they’re best used to ask doctors about just one medical issue.

These appointments shouldn’t be used for:

• medical emergencies
• acute injuries (for example, sprains and strains)
• mental health assessments
• workers’ compensation claims
• prescribing drugs of addiction (for example, morphine, fentanyl or oxycodone).

An emergency is a serious illness or injury that poses an immediate risk to life or long-term wellbeing – for example, a broken bone or chest pains. If your situation is an emergency, call for medical attention immediately on 000 (triple zero).

Eligible members will get 100% of fees covered for a yearly limit of either 3 or 6 appointments per person, depending on their level of cover†. Eligibility, fund and policy rules apply^.

100% of appointment fees are covered for most Bupa international members#.

To book online doctor appointments once you've reached your yearly service limit, you'll need to book through another provider of your choice, or go directly to Doctors on Demand, but fees and charges will apply.

You can book General Practitioner (GP) and other doctors that provide general consultations.

A GP is the common name for a doctor who looks after your general health. GPs and other doctors that provide general consultations can diagnose, treat, and refer you to other health professionals.

An Individual Healthcare Identifier, or IHI, is a unique 16-digit number used to identify a person getting healthcare. That could be an Australian citizen, a permanent resident, or a visitor to Australia. Anyone with a Medicare or Department of Veterans’ Affairs (DVA) card automatically has an IHI.

You do not need an IHI number to see a doctor, but you will need an IHI number if you want to get an electronic prescription (eScript) from a doctor. If you do not have an IHI number, you can still get a prescription, but it will be a paper script that needs to be mailed to you.

Learn more about IHI numbers

If you need to reschedule or cancel your appointment, use the link provided in your confirmation email before your appointment. You can cancel up to 30 minutes before the appointment and book a new appointment when you’re ready.

To be eligible for chemist delivery, you’ll need to be a Bupa health insurance member and have a delivery address within 8km of a participating chemist to be in the serviceable area. See the Blua chemist delivery webpage for more information on eligibility criteria.

You’ll get free delivery for orders that have at least one electronic prescription (eScript) or 3 medicines from paper prescriptions.

You can also get free delivery if your first order is $30 or more, and free delivery on any later orders of $50 or more*.

Yes. If you’re eligible for chemist delivery, you’ll see a chemist delivery option in the app.

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