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Guides for getting started

Blua is a simple way to find, book and attend general consultations with healthcare professionals via telehealth^. It’s easy and personal, as it should be.

An emergency is a serious illness or injury that poses an immediate risk to your life or long-term wellbeing, for example, a broken bone or chest pains. If your situation is an emergency, call for medical attention immediately on 000 (triple zero).

Get answers to all your COVID-19 questions directly on health.gov.au

There are $0 out-of-pocket costs for eligible Bupa members. Blua consults are charged at $41.20 during business hours (8am to 7pm Mon-Fri and 8am to 1pm Saturday) and $82 outside of these hours and on national public holidays.

National public holidays are Christmas Day, Boxing Day, New Year’s Day, Australia Day, ANZAC Day, Good Friday, Easter Saturday, Easter Sunday and Easter Monday.

These charges will eventually count towards yearly policy limits for Essential Lite Visitors members, but the yearly limits for these members will be waived (only in relation to Blua consultations) until further notice.

General Practitioner (GP) and other doctors that provide general consultations - A General Practitioner (GP) is the common name for a local doctor who looks after your general health. GPs and other doctors that provide general consultations can diagnose and treat you and refer you to other health professionals as needed.

Blua will use your personal data in-line with our privacy policy and terms and conditions.

Blua is affiliated with Bupa, which allows it to show information about whether a healthcare professional has any agreements with Bupa. If you are a Bupa Health Insurance customer, these agreements may help reduce or eliminate out of pocket expenses (if any) depending on your circumstances and policy.

An individual healthcare identifier, or IHI, is a unique 16-digit number used to identify a person getting healthcare. That could be an Australian citizen, a permanent resident, or a visitor to Australia. Anyone with a Medicare or Department of Veterans’ Affairs (DVA) card automatically has an IHI.

Learn more about IHI number

How to's

  • Do you have a referral? If not, it may mean extra costs when you see a specialist. A referral also provides details about your health from the GP that may help the specialist better care for you.
  • Check your health insurance cover to see if this appointment is covered.
  • Make some notes about your condition or symptoms so you’re prepared to answer any questions your healthcare professional may ask you (e.g. reasons you’re seeking help, anything that makes you feel better or worse).
  • Know your medical history including any medications you take. (Don’t forget about vitamins or supplements!)
  • Write down any questions you have so you don’t forget to ask them.
  • Get your IHI number in order to get your online prescription.

    Learn more about IHI number

If you need to reschedule or cancel your appointment, use the link provided in your confirmation email/SMS. You’re then free to book a new appointment at your convenience.

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