Your digital identity

If you’ve already set up your digital identity, but have forgotten your sign-in details, you may need to:

• reset your email.
• reset your password.

If you are a Bupa health insurance member and want to use the same details for your digital identity, you’ll need: 

• the email address listed on your policy. 
• the mobile number listed on your policy. 

If you’re not a Bupa health insurance member or want to create a digital identity that’s not linked to your Bupa health insurance policy, you’ll need:  

• a unique email address. 
• a unique mobile number from Australia or an approved country. 

The approved non-Australian mobile phone numbers are: 

• Brazil 
• China 
• Colombia 
• France 
• Germany 
• India 
• Indonesia 
• Ireland 
• Malaysia 
• Nepal 
• New Zealand 
• Norfolk Island 
• Pakistan 
• Philippines 
• Singapore 
• Sri Lanka 
• Sweden 
• United Kingdom 

You can create a new Bupa digital identity, but you won’t be able to use the same email address or mobile phone number.

If you create a new Bupa digital identity, your access to the Blua app will be as a non-Bupa health insurance member. This means you won't have access to the same member rewards as Bupa health insurance members.  

Members whose credentials are managed by their employer (federated sign-in) can use their existing email and password to set up their digital identity.